FRONT DESK LEADER - FULL TIME

Gold’s Gym Port Coquitlam is hiring a full time Front Desk Leader, with potential to grow! Are you outgoing, enthusiastic, with a passion for fitness? We would love to hear from you!

About Gold’s Gym Port Coquitlam

Boasting an expansive 3 stories located just off of Lougheed Highway - This location features floor to ceiling windows in the main gym, fully equipped women's only area, private training area, over 20 group classes per week, functional turf area and a fully stocked smoothy/supplement bar.

The Gold’s Gym brand has been the authority on fitness since 1965. It was then that fitness legend Joe Gold took the knowledge and expertise he gained from training at the world famous “Muscle Beach” and opened up the first Gold’s Gym on Pacific Avenue in Venice, California. At Gold’s Gym, our goal is simple: We’re here to help you Know Your Own Strength®. We are committed to helping people find their inner strength and reach their goals.

We are searching for a NEW TEAM LEADER! With room to grow!

What we need from you

Service driven with an enthusiastic attitude.
Previous customer service experience required.
Previous leadership experience required.
High school diploma required.
Excellent written and verbal communication skills.
Valid First Aid certification an asset.
Fluent in English - Ability to speak other languages an asset.
Proficient in Microsoft Office (Word, Outlook, Excel, etc.).
Knowledge of cash handling / previous experience with POS terminals.
Ability work both alone and in groups.
Critical thinking / problem solving skills.
Must be willing to ask questions and make mistakes.
Must have reliable transportation (important for openers and closers due to limited bus services)

Time of Work - Must be available Sunday - Thursday Evenings.

Must be available after 12pm until 11:15pm (closing) week days. And 12pm until 8:15pm Sundays.
Training shifts may be early mid day for the first 5-7 days of employment.
Mandatory training shifts located at in Langley or Vancouver during on-boarding.
No extended time off will be permitted from December - April.

Key Responsibilities

Completed all Customer Service on-boarding training.
Works closely with Facility Management to ensure all policies and procedures are being followed in detail at the front desk.
Assists with all basic leadership tasks including administrative and clerical.
Ensures proper upkeep of facility cleanliness / equipment and ensures all tracking is completed by team.
Acts professionally and maturely while handing member issues / concerns.
Promptly ensure that customer inquiries are resolved professionally and thoroughly via telephone, e-mail and in person encounters.
Ensure proper record keeping / notes and communications regarding issues / concerns and club events are kept and communicated to club leaders.
Assist other leaders with schedule management to ensure proper coverage of the facility.
(Front Desk Leaders are required to assist with shift coverage as needed).
Greet members and guest enthusiastically to encourage a positive culture at the club.
Monitor member check-ins / Check-in guests ensuring all policies and processes are completed in full.
Ensure that guests and appointments are directed to the appropriate employee/department in a prompt, professional manner.
Efficiently and effective input and update daily cash reconciliation documents
Process point of sale items, such as retail and concession sales.
Ensures all closing procedures are completed daily - and facility is cleaned and secured - ready for the morning opening team.
Assist the sales team with handling guests / touring and presenting member pricing as needed.
Assist sales team with completing membership agreements as needed.
Works closely with sales team and other leaders to ensure proper communication and enforcement of club rules and policies for members and guests while working out.

What We Offer

Positive, rewarding, and collaborative team environment.
Ability to make commissions and develop sales skilling when career/role milestones are achieved.
Ability to grow and develop with an expanding franchise.
Complimentary membership.
Discount on Gold’s Gym merchandise and services.

NOTE: This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Gold’s Gym British Columbia is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at https://goldsgymbc.ca/

Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest.

Compensation: $18.50 per hour

What started out in 1965 as a small gym in Venice Beach, California has since become the most well-known and traditional fitness company in the world - - Gold's Gym. Over the last 55 years, Gold's Gym has developed into a global brand with over 600 locations spanning 6 continents. Bodybuilding greats such as Arnold Schwarzenegger, Lou Ferrigno and Franco Columbu worked out at the original Gold's Gym, which went on to become the most legendary gym in the world. In the fitness industry, the brand enjoys cult status and universal appeal with 96% aided brand awareness.

We attribute much of our success to our company culture. We're down-to-earth, reliable, and entrepreneurial - - but also enthusiastic, collaborative, and creative.

If this feels like you, we can't wait to get your application!

(if you already have a resume on Indeed)