CUSTOMER SERVICE REPRESENTATIVE

Gold’s Gym University Market Place is hiring part time Customer Service Representative, with potential to grow! Are you outgoing, enthusiastic, with a passion for fitness? We would love to hear from you!

About Gold’s Gym

Gold’s Gym has been the authority on fitness since 1965. It was then that fitness legend Joe Gold took the knowledge and expertise he gained from training at the world famous “Muscle Beach” and opened up the first Gold’s Gym on Pacific Avenue in Venice, California. At Gold’s Gym, our goal is simple: We’re here to help you Know Your Own Strength®. We are committed to helping people find their inner strength and reach their goals.

Key Responsibilities

Greet members and guests enthusiastically to encourage a positive culture at the club
Must be available to open 5:45 am
Promptly ensure that customer inquiries are resolved professionally and thoroughly via telephone, e-mail and in person encounters
Monitor member check-ins to identity delinquent accounts
Check in all members and guests using the proper registration procedures
Ensure that guests and appointments are directed to the appropriate employee/department in a prompt, professional manner
Promote club events, group fitness classes, and any other in-club events to members and guests
Efficiently and effective input and update daily cash reconciliation documents
Process point of sale items, such as retail and concession sales
Distribute membership cards, parking decals, towels, child-minding tickets, and other materials as needed
Club runs, ensuring club cleanliness is at par

Time of Work - Must be available 2 Weeksdays + 1 Weekend

Must be available 5:45am-10:45am weekdays AND weekends as needed.
Requested training shifts may be mid day for the first 7-10 days of employment.
Shifts are 4-6 hours in length - aprox 15-20 hours per week.

Qualifications

Customer service driven with an enthusiastic attitude
Committed to delivering exceptional customer service and promoting client loyalty
Have a positive attitude and outstanding, adaptive communication skills
High school diploma required
Excellent written and verbal communication skills
Proficient in Microsoft Office (Word, Outlook, Excel, etc.)
Knowledge of cash transaction processing procedures
Valid First Aid certification an asset.
Critical thinking / problem solving skills.
Must have reliable transportation (important for openers and closers due to limited bus services in this area)

What We Offer

Positive, rewarding, and collaborative team environment
Competitive compensation
Complimentary home club membership
Discount on Gold’s Gym products and services

NOTE: This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Gold’s Gym British Columbia is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at https://goldsgymbc.ca/

Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest.

Compensation: $17.40 per hour

What started out in 1965 as a small gym in Venice Beach, California has since become the most well-known and traditional fitness company in the world - - Gold's Gym. Over the last 55 years, Gold's Gym has developed into a global brand with over 600 locations spanning 6 continents. Bodybuilding greats such as Arnold Schwarzenegger, Lou Ferrigno and Franco Columbu worked out at the original Gold's Gym, which went on to become the most legendary gym in the world. In the fitness industry, the brand enjoys cult status and universal appeal with 96% aided brand awareness.

We attribute much of our success to our company culture. We're down-to-earth, reliable, and entrepreneurial - - but also enthusiastic, collaborative, and creative.

If this feels like you, we can't wait to get your application!

(if you already have a resume on Indeed)